DO I HAVE A LEGAL GUARANTEE IF I'M SHOPPING FROM THE EU?Updated 27 minutes ago

Yes. If you live in the European Economic Area (EU member states plus Iceland, Liechtenstein, and Norway), you have a legal guarantee of conformity for at least two years from delivery. If an item is faulty or doesn't match its description during that time, you're entitled to a repair or replacement free of charge. If that isn't possible, you may be entitled to a price reduction or a refund.

This legal guarantee is separate from our 14 day return policy. It applies whether or not an item was bought on sale or as final sale, and our return window doesn't limit it.

You'll find the official EU notice about your rights attached to your order confirmation email and below.

How do I make a claim?

Contact our team at [email protected]  with your order number, photos of the issue, and a short description. We'll get back to you within 2 business days with next steps.