LOST OR STOLEN PACKAGEUpdated 3 hours ago

If you believe that your package was lost or stolen, please submit a claim here.

If your order included Premium Shipping Protection, your claim will be prioritized and processed within 1 business day.

If Premium Shipping Protection was not purchased, we'll complete a standard courier investigation before processing your claim. This process typically takes 4–6 business days, and we'll keep you informed as soon as our review is complete.

Approved claims are resolved by replacement of available items. If replacement items are unavailable, store credit equal to the purchase price of those items will be issued. Refunds to the original payment method are not available for approved lost or stolen package claims