WHAT IF MY ITEM IS FAULTY?Updated a year ago

If your item is faulty upon receipt, you may return it for a refund. Log in to our returns portal for U.S. orders, or for orders outside the country:

• International order start your return here.

You must select the reason "Product is Defective" and add comments as to why the item is faulty. Goods are classified as faulty if received damaged, or if a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are a result of normal wear and tear.

If you need additional help with your faulty item, contact us.